Acquatech, LLC uses the Complete Control Services (CCS) name for its field-service operations. Acquatech, LLC is the sender of the SMS/MMS messages covered by this policy.
This SMS Privacy Policy describes how Acquatech, LLC collects, uses, and protects information associated with its employee SMS/MMS field-service and on-call notification program.
Information We Collect
For employees who choose to participate in the SMS/MMS notification program, Acquatech, LLC may collect and maintain:
- Employee name
- Mobile telephone number
- SMS/MMS consent status
- Date and time consent was recorded
- Messaging and opt-out records
This information is used to provide work-related field-service and on-call notifications to employees who have expressly agreed to receive them.
SMS/MMS Consent
Employees are not automatically enrolled in SMS/MMS notifications.
Before enrollment, an employee expressly agrees to receive work-related SMS/MMS service-dispatch notifications from Acquatech, LLC at the mobile number provided by the employee.
Authorized personnel record the employee’s consent in the company’s private dispatch system.
The employee consent process is documented at:
Mobile Information and Consent Will Not Be Shared for Marketing
Acquatech, LLC does not sell, rent, share, or provide mobile phone numbers, SMS/MMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.
Mobile information and SMS/MMS consent are used only for the messaging program and operational purposes described in this policy and will not be transferred to third parties or affiliates for their own marketing or promotional purposes.
Customer Telephone Numbers
Customer telephone numbers submitted through Complete Control Services field-service request forms are not enrolled in the employee SMS/MMS notification program.
Message Frequency and Charges
Message frequency varies based on field-service activity, service requests, and on-call assignments.
Message and data rates may apply.
Opt Out
Employees may withdraw consent at any time by replying STOP or by requesting removal through management.
After opting out, the employee will no longer receive messages through this SMS/MMS notification program unless the employee subsequently provides consent again.
Help
Reply HELP for assistance.
Data Retention
Acquatech, LLC may retain mobile information, consent records, messaging records, and opt-out records as reasonably necessary for operational, security, compliance, and business-record purposes.